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FAQ

Diet Shakes
Shipping
Returns & Exchanges
Payment
Rewards Programme
Account

Herbalife
Health and Wellness
Ingredients
Product Usage
Product Care

 

Regulatory
Products
Quality Control
 


DietShakes – SHIPPING

How the shipping fee is calculated?

Please visit this link for our shipping fee structure.

What countries do you ship Herbalife products to?

We ship Herbalife products to Malaysia only (East and West). 

I was notified that my product is backordered. What is it?

Herbalife distributors do not control over the stock of products. We do not know the stock status of a product until we process your order. Backordered items might be shipped separately at no additional cost. Backordered items cannot be expedited or cancelled.

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DietShakes – RETURNS & EXCHANGES

How long does it take for me to get a refund?

Once we receive the returned product(s), refund will be processed promptly. Please allow up to 4 weeks for your refund to be completed.

How can I exchange Herbalife product(s)?

Herbalife consumable products has a 30 days money back guaranteed. We are happy to refund you the amount you have paid for the product(s). However, exchange can also be done by initiating a return & refund process while placing a new order. 

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DietShakes – PAYMENT

What forms of payment do you accept?

We accept payments through PayPal, Visa, Master, American Express and Discover. All Debit/Credit Card payments can be made via PayPal platform (see screenshot). You don't need to have a PayPal account to make a payment.

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We also accept payments through Online Bank Transfer. All bank transfer payments are processed through iPay88 secured gateway.

Do you accept international credit cards?

Yes, we do accept international credit cards. All international credit card payments are processed through PayPal platform (see screenshot).

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Do you allow Cashier’s Checks or Money Orders?

No. We only accept payments through PayPal, Debit, Credit Cards and Online Bank Transfer.

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DietShakes – REWARDS PROGRAMME

How does the Rewards Programme work?

Please visit this link to learn more about our Rewards Programme.

How can I redeem my Reward Points?

Please visit this link for detailed information.

Can I cash out my Reward Points?

No. Reward Points are not redeemable for cash. However, they can be used towards your purchases at DietShakes.my when 4,000 points were accrued.

Can I transfer my Reward Points to others?

No. The Reward Points are non-transferrable.

When will my Reward Points be credited after I place an order?

Reward Points are credited once your order is shipped and marked 'completed' in your account. It may take up to 24 hours to appear in your account.

Will my Reward Points expire?

Your Reward Points at DietShakes.my will never expire unless you have decided to close your account.* In such case, all your Reward Points will be forfeited.
*subject to change without notice to members.

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DietShakes – ACCOUNT

I do not receive the access passcode after joining your VIP Members Club. What should I do?

Most members receive their access passcodes within 24 hours upon communicating with us. Sometimes, the registration emails may be caught up by the spam filters, so we advice you to check your spam box for the email. If you still couldn't find your registration email in your spam box, please contact us and we will send you a new access passcode within 24 hours.

How can I change my account password?

You can change your account password at 'My Account' page.

How do I unsubscribe from any of your mailing lists?

You may click the 'unsubscribe' link at the bottom of our newsletter emails to unsubscribe your email address. You may also contact us to unsubscribe from our mailing lists.

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Herbalife – HEALTH AND WELLNESS

Can I use Herbalife® products if I’m currently under the care of a doctor or taking medication?

If you are under a doctor's care, have been diagnosed with a condition or are taking prescribed medications, you should have a conversation with your healthcare professional before making any significant changes to your diet or lifestyle, including the use of dietary supplements or meal replacement products.

Has the glycemic index been determined for all Herbalife® products?

No. The glycemic index (GI) has not been determined for our products. However, Formula 1 is considered to have a low GI since the carbohydrate source is fructose. Fructose is categorized as a low GI sugar which, when combined with protein and fiber (such as in our Formula 1 shake), can also help provide a lower GI.

If I’m lactose intolerant, can I take Herbalife® products?

You can use some products. Many of the shakes contain milk ingredients, which are not lactose-free. Always consult your doctor.

Are Herbalife® products considered to be part of a high-protein diet?

No. Herbalife® products are not designed to be a high-protein diet. They are part of a balanced nutritional programme. We recommend 30 percent of your total daily calories come from protein. Our recommendation for protein is conservative and safe for healthy individuals.

Can Herbalife® products prevent/cure diseases like diabetes, cancer and thyroid conditions?

No. Herbalife® products do not cure diseases, nor are they a substitute for medical treatment or medications. Our protein shakes and snacks, vitamins and nutritional supplements, energy and fitness drinks, skin and hair care products, combined with healthy eating and exercise, contribute to a healthy, active life.

Where can I go for more information on balanced nutrition and dietary supplements?

Additional information is available from the International Alliance of Dietary/Food Supplement Associations (www.iadsa.org).

Is soy safe for women with breast cancer, breast cancer survivors, women taking Tamoxifen or other such medications, or women at high risk for breast cancer?

Yes. However, individuals under doctor's care or using prescribed medications should consult their personal physicians about dietary supplement use.

I’m pregnant and want to take the Herbalife® products during my pregnancy. Which products should I take?

All nutritional supplementation during pregnancy should be discussed with your prenatal physician. Optimum nutrition during pregnancy is important to maintain your health and to minimize problems during pregnancy.
 
Although Herbalife® products are safe to be consumed by most adults, a few Herbalife® products bear a warning statement indicating they are not recommended for pregnant or lactating women.

Which products can lactating women use?

New moms should give their body time to adjust to the various changes that occur during pregnancy and after delivery. A strict calorie-reduced diet is not recommended during breastfeeding, since breast milk production and quality can be affected by low calories. There is an increased need of about 300 to 500 calories while breastfeeding. With guidance from your doctor, moderate exercise may promote some weight and inch loss.
 
If you are lactating, you should not use any products, unless you are reviewed and cleared by your doctor.

Which products can someone with kidney problems (nephrotic syndrome, one kidney, kidney transplant, dialysis, etc.) use?

Individuals with medical conditions are advised to consult their personal physician prior to beginning use of any product because it is likely that they have protein intake limitations as well as other dietary restrictions that require guidance.

If I’m diabetic, can I use a weight-management program? Are there any problems?

If you are under a doctor's care, have been diagnosed with a condition or are taking prescribed medications, you should have a conversation with your healthcare professional before making any significant changes to your diet or lifestyle, including the use of dietary supplements or meal replacement products.

Are there any interactions with my medication(s)?

If you are taking any type of medication, you should discuss the use of supplements with your healthcare professional.

What should I do if I’ve hit a plateau with my weight-management results?

Make sure you are using the Herbalife® products correctly and as recommended on the label, while incorporating healthy dietary habits and exercise in your weight-management programme. Please be aware that there are many reasons why an individual may experience a "plateau" in his or her weight loss. Should you have difficulty losing more weight, seek the advice of a health professional to assess and monitor other potential factors that may be hindering your success on the programme. You may contact us to discuss about your progression.

How do I talk to my doctor about Herbalife® products?

It’s very easy to discuss the products with your doctor. Remove the Herbalife ingredient label from the product container and bring it to the doctor. Then simply ask the doctor: “Is there any ingredient on this label that you have a problem with me taking?”

I am presently taking anti-depressants. Are there any products that I should avoid?

Our products, like all dietary supplements and functional foods, are not intended to diagnose, treat, cure or prevent any disease. Always consult your primary care doctor for treatment of diseases.

What supplements do you recommend for depression?

Our products, like all dietary supplements, are not intended to diagnose, treat, cure or prevent any disease. Always consult your primary care doctor for treatment of diseases.

I am about to undergo chemotherapy. Are there any products that I can consume while under treatment?

Anyone undergoing chemotherapy should consult their personal physician about dietary supplement use.

Will soy protein reduce my testosterone levels? Is it bad for males?

No. There is no substantiated clinical evidence indicating that testosterone levels are affected by the consumption of soy protein.

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Herbalife – INGREDIENTS

Is soy protein as effective and beneficial for building muscle as whey protein?

Both plant-based soy protein and whey protein from dairy milk have been shown to help build and maintain lean body mass. Although not as rapidly digested and absorbed by the body as whey protein, soy protein does help support lean muscle mass.
 
For many years, a score called Biological Value was used to measure the quality of protein. Whey generally scored much higher than soy because of its unique composition. However, current research shows a more appropriate measure called the Protein Digestibility Corrected Amino Acid Score (PDCAAS). Both soy and whey have a PDCAAS score of 1.0.

How much EPA & DHA is in Herbalife Omega 3 Fish Oil?

Products may vary from region to region. For specific product questions, please contact us.

Do Herbalife Omega 3 Fish Oil capsules contain mercury?

Individuals can use the Herbalife Omega 3 Fish Oil without concern for mercury contamination. The Herbalife Fish Oil capsules complies with all regulations concerning heavy metal contamination, including mercury. Raw materials from our fish oil suppliers are tested to be sure they conform with strict standards for mercury. Nearly all fish contain traces of mercury because mercury is a naturally-occurring element. However, our quality testing processes ensure that any amount present is within accepted regulatory limits.

Why do you use artificial colours and flavours?

Certain natural flavours and colours are not as stable as artificial flavours and colours. Therefore it is often necessary to use artificial flavours and colours to maintain the physical quality and stability of our products.
 
Our entire Herbalife24 line was formulated without the use of artificial colours, flavours or sweeteners. All the products are naturally sweetened for a mild, palatable taste.

Do Herbalife® products contain a lot of caffeine? Which products contain caffeine?

Individual servings of some Herbalife® products contain slightly less caffeine than an average cup of coffee. One cup of coffee has approximately 85 mg to 100 mg of caffeine. Herbalife® products with caffeine include: Tea Herbal Beverage with approximately 65 mg per serving and N-R-G Tea Tablets with approximately 65 mg per serving.
 
Although caffeine is generally safe for most healthy adults, consumers should be aware of the total caffeine intake in their diets (coffee, tea, soda, energy drinks, Herbalife® products, etc.). We recommend not exceeding 300 mg of caffeine per day. Consumers who are sensitive to caffeine should adjust their intake accordingly.
 

For caffeine content in specific products, please contact us form as products may vary from region to region.

What is the primary type of protein in Formula 1?

Formula 1 contains soy protein. We use a high grade of soybean with a high nutrient content.

Why does Formula 1 contain soy protein?

We use high quality soy protein in our products because of the many benefits, including:

  • Keep you fuller for longer
  • Sustain energy levels
  • Build lean muscle mass as part of a fitness programme

Why do you use sucralose in your products?

We understand that there are consumers who prefer not to use non-nutritive sweeteners, but we are limited by the sweeteners that are approved for use. More than 100 studies have been conducted on sucralose. These studies have been evaluated over a 20-year period and clearly demonstrated its safety. It is the only non-nutritive sweetener that is made from sugar, and only a very small amount of sucralose is used in Herbalife® products.

Is it possible to use stevia instead of sucralose as a sweetener in Herbalife® products?

Our Product Development team is exploring the use of stevia. However, we are confident in the safety of sweeteners currently being used. We will offer additional sweetening options as these ingredients are found to provide the same standard of quality that we continue to maintain with current formulations.

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Herbalife – PRODUCT USAGE

How can children use the products for weight loss?

Herbalife® products are not intended to be used in weight-loss programmes for children. We strongly believe that younger adolescents and children should be focused on eating healthy foods and incorporating more physical activity into their daily routine to accomplish healthy weight management.

I am a vegetarian. Which Herbalife® products can I use?

Lacto-ovo-vegetarians can use most products but may choose to avoid the following:

  • Fish/krill oil products: Herbalife Omega 3 Fish Oil capsules

I am a vegan. Which Herbalife® products can I use?

Vegans may want to avoid the same products indicated in the vegetarian list as well as certain snacks: Protein Bars, Personalized Protein Powder and the Formula 1.

How do I make a Formula 1 shake?

Mix two scoops (or one packet) of Formula 1 Nutritional Shake Mix with milk (skim, low fat or soy) or water. Blenders are the perfect way to mix your shake. You can also mix in fresh or frozen fruit for additional flavour and nutrients.

Can I add fruit or other ingredients into a shake?

Yes. Add fruit for additional nutrients and flavour combinations to your Formula 1 Nutritional Shake Mix. You can also add different Herbalife® products, like Protein Powder for additional benefits.

How many shakes can I drink a day?

Your personal objectives and requirements must be considered, but generally, to lose weight, drink a shake twice daily, for breakfast and lunch, along with a healthy dinner and daily exercise for a healthy, active life.
 
You can replace one meal daily with a shake for weight management.

Can shakes be made with water instead of milk?

Yes. Formula 1 Nutritional Shake Mix can be made with water instead of milk, but only shakes mixed and used as directed on their labels deliver the full nutritional benefit of a meal replacement.

What happens if Herbalife® products STOP working and you stop getting results?

Make sure you are using the products correctly and as recommended on the label, while incorporating healthy dietary habits and exercise in your weight-management program. There are many reasons why an individual may experience a "plateau" in his or her weight loss. Should you have trouble losing weight, seek the advice of a health professional to assess and monitor other potential factors that may be hindering your success.

Are there any technical resources about Herbalife® products for athletes?

You can visit Herbalife24.com for information on nutrition and fitness science for athletes.

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Herbalife – PRODUCT CARE

My powdered mix product has changed in consistency, why?

We suggest that you keep your products stored in a cool dry place at room temperature or less. Normally between 68-77 degrees Fahrenheit or 20-25 degrees Celsius. Products should also be kept in their original containers and be sealed completely when stored.
 
To ensure the best consistency/texture of our powder products, we suggest you shake before each use.

My powdered mix product has become hard or solidified, why?

At times this may occur if moisture is introduced or has made its way into the product container. We recommend that the product be properly closed/sealed after each and every use in its original container.
 
It is not recommended that a wet/damp spoon be re-introduced into the product container during preparation as this practice may introduce moisture and affect the consistency of the product.

Where is the best place to store my powdered mix products?

Keep in mind that the products should be kept at room temperature or less, we recommend that you not keep them in areas subject to humidity or direct sunlight. Refrain from keeping in areas exposed to moisture. Also, do not store in vehicles where temperatures can become extreme.

My gel capsule product is stuck/melted together, why?

We suggest that you keep your products stored in a cool dry place at room temperature or less. Normally between 68-77 degrees Fahrenheit or 20-25 degrees Celsius. Avoid storing gel capsule products in areas that may be exposed to heat or direct sunlight.

Where is the best place to store my gel capsule products?

Keep in mind that the products should be kept at room temperature or less, we would recommend that you not keep them in areas subject to humidity or direct sunlight. Also, refrain from storing in vehicles where temperatures can become extreme. Gel capsule products are also able to be stored in refrigeration. Products should be kept in their original containers and be sealed completely when stored.

My tablets have changed in colour why?

At times our products will have a slight variance in look depending on the production batch and due to the raw ingredients used in our formulations. Keep in mind that the products should be kept at room temperature or less, we would recommend that you not keep them in areas subject to humidity or direct sunlight. Also, refrain from storing in vehicles where temperatures can become extreme. Products should be kept in their original containers and be sealed completely when stored.
 
When botanical ingredients are present, you may see a slight change in the colour of the tablets. The change is occurring within the actual botanical used and not the tablet as whole. There is no change to the efficacy of the product. This is similar to what can occur with culinary spices.

Where is the best place to store my tablets?

Keep in mind that the products should be kept at room temperature or less, we would recommend that you not keep them in areas subject to humidity or direct sunlight. Refrain from keeping in areas exposed to moisture. Also, refrain from storing in vehicles where temperatures can become extreme. We recommend that the product be properly closed/sealed after each and every use in its original container.

My protein bar has changed in colour/consistency, why? Has a white coating*

We suggest that you keep your protein bars stored in a cool dry place at room temperature or less. Normally between 68-77 degrees Fahrenheit or 20-25 degrees Celsius. Refrain from keeping in areas exposed to moisture. Also, refrain from storing in vehicles where temperatures can become extreme. Protein Bars exposed to heat may melt and cause the appearance to change due to the ingredients used in the formulation. This can be avoided by storing them according to Herbalife’s recommendations.
 
*This white coating is a known process called “blooming” and there is no change to the efficacy or safety of the product. This is a common occurrence with chocolate. Keep in mind our Protein Bars Deluxe have a coating of milk chocolate.

Where is the best place to store my liquid products?

Keep in mind that the products should be kept at room temperature or less, we would recommend that you not keep them in areas subject to humidity or direct sunlight or extreme cold in which they may freeze. Refrain from keeping in areas exposed to extreme temperatures.
 
Once opened, we recommend that liquids be in sealed containers within a refrigerator to preserve freshness and potency.

My outer nutrition product has changed in color/consistency, why?

We suggest that you keep your Outer Nutrition products stored in a cool dry place at room temperature or less. Normally between 68-77 degrees Fahrenheit or 20-25 degrees Celsius. Refrain from keeping in areas exposed to moisture. Also, refrain from storing in vehicles where temperatures can become extreme.

Where is the best place to store my Outer Nutrition products?

Keep in mind that the products should be kept completely sealed and at room temperature or less, we would recommend that you not keep them in areas subject to humidity or extreme cold in which they may freeze. We do not recommend keeping outer nutrition products in areas subject to extreme humidity such as garages. Over time extremely humidity can affect the appearance/texture of Outer Nutrition products.

Can I use tablet boxes or containers to store my product?

If you use a tablet box or container, refrain from keeping them in areas exposed to moisture. Also, do not store them in vehicles where temperatures can become extreme.

What is the small package inside my product container?

This is called a desiccant pack. It is placed in some of our powder products to help maintain optimal quality standards and product integrity such as moisture control. We do not recommend that the desiccant pack be removed from the container.

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Herbalife – REGULATORY

Do you test your products on animals?

It is Herbalife's policy not to test its products on animals. However, Herbalife will maintain compliance with ongoing/changing industry regulations.

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Herbalife – PRODUCTS

How are Herbalife® products developed?

Herbalife’s Research and Development (R&D) department combines the experience of our own product development specialists with a team of highly accomplished consulting scientists. We conduct product development, ingredient testing and development of the process for food commercialization at our Product and Science Center and Herbalife Innovation and Manufacturing (H.I.M.) facility in Los Angeles, California, with support from select ingredient suppliers and manufacturing partners.
 
Herbalife uses a stage-gate product development process to take new products from ideation to stable commercial manufacturing.  Research operations include: monitoring of scientific literature for product and ingredient advancements; formulation development with extensive use of prototyping; sensory and clinical testing and product testing to assess product efficacy, uniformity and stability.
 

In the course of product design and development, Herbalife researches the functionality and chemistry of botanical, vitamin, mineral and other food ingredients; techniques and forms for combining ingredients to provide an acceptable product experience for the consumer; process techniques for the successful, uniform and reliable conversion of ingredients into the desired finished product; and clinical studies of ingredient or product efficacy.

Do Herbalife® products contain lead?

Herbalife® products include natural ingredients that may contain trace elements. Many natural and processed foods, including dairy products, chocolate and vegetables, as well as products made with natural ingredients, contain extremely small amounts of lead that by today’s highly sensitive analytical methods can be detected, but are insignificant in posing any risk to consumers. Our products fall within the Food and Drug Administration (FDA) guidelines for the amount of lead that consumers can safely ingest through their daily diet, and specific limits on lead content in the daily diet from all sources. Herbalife® products do not contain levels of lead that would require labeling under California Proposition 65 disclosure requirement. We also follow the United States Pharmacopeia (USP) limits for lead. In other parts of the world, our products are also in compliance with all local regulatory requirements governing lead limits in our products.

If your products are so good, why aren’t they available in stores?

Today, many shoppers prefer the higher level of personalized care afforded by direct sales. The personalized approach gives consumers an opportunity to work closely with someone who gets to understand their specific needs. Herbalife has led the way for more than 30 years in direct sales network marketing. For information on direct selling, visit the website of the Direct Selling Association (www.dsa.org), of which Herbalife is a member.

Does the company conduct any product studies?

Yes. Clinical studies are currently being conducted by Herbalife in conjunction with major universities to benchmark the benefits of various products. To date, four clinical studies have been completed.
 
Three clinical studies have been completed that show the effectiveness of Formula 1 protein shakes; also, one study was completed using Niteworks® dietary supplement.
 

The Formula 1 studies, conducted at the University of California, Los Angeles (UCLA*), University of Ulm, Germany, and Seoul University National Hospital, Korea, showed that using Formula 1 meal replacements twice a day as part of a calorie-controlled diet can lead to effective weight loss.
 

The studies in Germany and Korea were conducted by members of our Nutrition Advisory Board, Drs. Marion Flechtner-Mors and Belong Cho, respectively. The results of the UCLA* study were published in Nutrition Journal (August 2008); the Korea results appeared in The International Journal of Clinical Practice (February 2009); and the Ulm study was published in Diabetes/Metabolism Research and Reviews (June 2010).
 

In 2010, a clinical study of Niteworks® dietary supplement showed avid cyclists over the age of 50 experienced an improvement in their performance after taking the product for three weeks. The study was published in Journal of the International Society of Sports Nutrition.
 

*The University of California does not endorse specific products or services as a matter of policy.

How are your products backed by science?

Science is the foundation of all of our products.
 
We also support scientific advancements. Herbalife has generously donated funds to establish the Mark Hughes Cellular and Molecular Nutrition Laboratory and the Mark Hughes Human Performance Laboratory at the Center for Human Nutrition at the University of California, Los Angeles (UCLA)* to help foster breakthrough research in nutrition, natural products and botanicals and their effects on human health. The company also awarded a research grant to the National Center for Natural Products Research (NCNPR) at the University of Mississippi School of Pharmacy. The grant allows NCNPR scientists to identify and study the biologically active chemicals found in botanicals, which may be used in the development of future dietary supplements and skin care products for Herbalife.
 

*The University of California does not endorse specific products or services as a matter of policy.

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Herbalife – QUALITY CONTROL

Do you manufacture your own products? How does Herbalife guarantee quality control and quality assurance of its products?

Herbalife owns two manufacturing facilities, in Lake Forest, California, and Suzhou, China. In addition, we contract with manufacturers in the United States, Europe, South America and Asia. Our goal is to continue to expand company-owned manufacturing capabilities, while also partnering with select high-quality manufacturers.

What government entities regulate Herbalife® products?

Within the United States, the Food and Drug Administration (FDA) regulates our conventional foods, dietary supplements, and cosmetics under the Food, Drug and Cosmetic Act, as amended. Herbalife® products contain ingredients either already recognized as safe or otherwise specifically permitted.
 
All Herbalife® products sold in the United States are labeled according to FDA regulations and must be manufactured in accordance with established quality standards. Vendors are periodically inspected and audited by Herbalife in accordance with the company’s written quality assurance procedures. All Herbalife® food and supplement products, as well as its facilities, are subject to FDA inspection and enforcement authority at all times.
 

Outside of the United States, we comply with and are regulated by the various ministries of health and food standards agencies in the additional countries where we do business.
 

Herbalife must submit notifications to the FDA about every dietary supplement product displaying structure/function claims. Herbalife must also report to the FDA all serious adverse events reported to be associated with its dietary supplements.

Do Herbalife® products cause liver disease?

Articles have appeared in the peer-reviewed literature alleging an association between Herbalife products and liver disease. However, there have been numerous inconsistencies in the evaluations or criteria used to establish causality in the cases reportedly associated with our products. Herbalife has published numerous rebuttal articles to dismiss these inaccuracies and discrepancies. In fact, detailed inquiries by 25 governments resulted in no regulatory action after investigating our company and these reports.
 
Liver injury can stem from a number of potential causes or contributing factors which can include (but are not limited to) metabolic disorders, autoimmune diseases, viruses, alcoholism, and medication use. None of our products are sold or marketed for diagnosing, treating, curing or preventing disease anywhere in the world. Herbalife products are formulated for healthy individuals and are safe when consumed following the directions on the label. Consumers who have medical conditions should check with their personal health care provider to determine which products are most appropriate for them.

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